Customer Service Representative

Customer Service Representative
Synergies Santiago
Posted 5 months ago

Job description:

  • Responsible for supporting our clients, assisting with any inquires, questions or clarifications needed.
  • Accountable for providing day to day support in addressing all orders and for following process standard operating procedures.

Responsibilities:  

  • Follow up on client reports, tracking daily activities, monitor emails support account, document data between designated systems.
  • Inbound and outbound calls to contact clients.
  • Identifying, looking and solving any issue the client may have.
  • Following up on all client orders if they are not solved immediately.
  • Any other task the supervisor designates.
  • Ensure KPI’s are being met for each order.

Job Requirements:

  • English (verbal and written)
  • Effective communicational skills
  • Schedule availability
  • Customer service skills
  • Being able to type 25 words p/m minimum
  • Knowledge using MS Office is a plus

Education:

  • High School Diploma

 

 

Job Features

Job CategoryFull Time

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