Synergies Corp. has implemented both, Information Security Management and Quality Management Systems that are in compliance with the international standards ISO 27001 and ISO 9001. The ISO27001 certification was granted by Det Norske Veritas (DNV) and accredited by the United Kingdom Accreditation Service (UKAS), one of the most prestigious accreditation organizations in the world. The ISO9001 certification was granted by QMS Global and accredited by EMA, a member of IAF. We are proud to be part of an exclusive club of organizations in the Latin American BPO industry to obtain both certifications.
Our Information Security Management System has as the main objective to assure confidentiality, integrity, and availability of clients´ information through the implementation of policies that mitigate risks associated with information security.
Synergies Corp. has been certified since 2010, throughout 10 years of experience in certification and continual audits, our Management Systems have become part of Synergies' DNA. Our commitment to providing a maximum level of customer service and best security practices are two of the differentiating factors that set us apart from the competition.
Synergies Corp. has enhanced our Informational Security Management System (ISMS) towards HIPAA Compliance. We are fully prepared to securely handle our client’s Health Information from an IT Platform and Communications perspective with the HIPAA required best practices, policies, and procedures.
Synergies Corp. is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). We conduct regular vulnerability scans and penetration tests in accordance with the PCI DSS requirements for our business and attest to our compliance.
Synergies is one of the first Contact Centers and BPO Companies in Latin America to obtain certifications for our Information Security Management System (ISMS) and Quality Management System (QMS). We use DNV-GL and QMS Global to audit and certify our Information Security and Quality Management Systems ( ISO 27001:2013 and 9001:2015).