Powering seamless
Operations
Synergies’ operational structure revolves around the principles of Efficiency, Innovation and Excellence. With a proactive and professional leadership, our management team consistently implements innovative approaches to create unparalleled business value for our customers.
Efficiency Innovation Excellence
Powering seamless
Operations
Our employees are dedicated to delivering the best results through our Outsourcing Business Solutions.
From our Account Executives, who maintain constant communication with our customers, to our Supervisors and Team Leaders who oversee workforce interaction, performance measurements, coaching, and the implementation of company updates, all our team members are committed to one goal: ensuring your satisfaction with our services. We value and appreciate each member of our team and provide initial and ongoing training through our Synergies Learning Center to reinforce their commitment to this goal.
Fostering a Customer Centric Culture
We believe that customer satisfaction is the foundation of our success. We work hard to maintain a culture that puts the needs and requirements of our clients at the forefront of everything we do. This includes providing ongoing training and support to our employees, encouraging open communication and feedback, and recognizing and rewarding exceptional service.
Providing Clear Expectations
We provide clear expectations and guidelines for performance. We set high standards for quality and efficiency and provide regular feedback and coaching to help our employees meet and exceed these expectations. Our employees are encouraged to embrace a sense of ownership in their work, taking personal responsibility for their performance and taking the initiative to find solutions and improve processes where needed.
Measuring and Monitoring Performance
We use a range of performance metrics and monitoring tools to track their progress and identify areas for improvement. This includes regular quality assurance checks, customer satisfaction surveys, and other feedback mechanisms that allow us to gauge our performance and identify opportunities for improvement.
Empowering and Engaging Employees
We empower our people to take ownership of their work and to make decisions that support our clients’ needs and requirements. We also provide opportunities for professional development and growth, including ongoing training and support, mentoring and coaching programs, and other initiatives that help our employees build their skills and advance their careers.
Recognizing and Rewarding Exceptional Service
To ensure that our employees are committed to the goal of customer satisfaction, we recognize and reward exceptional service through a range of incentives and recognition programs. Creating a culture of recognition and appreciation, we can motivate and engage our employees, driving higher levels of customer satisfaction and success.
Specialized Departments
Synergies has several specialized departments that operate under its quality Management System and are dedicated to achieving one common goal: Customer Satisfaction.
Supporting Departments
Synergies also has a range of supporting departments that play a vital role in the success of our business, provide various services that are essential to our operations.
Talent Recruitment Department is committed to understanding the unique needs and requirements of each client. We collaborate closely with our clients to develop customized recruitment strategies tailored to their specific needs. This includes targeted advertising campaigns, referral programs, and recruitment events. By leveraging our expertise and experience, we can attract and retain top talent in the industry, delivering exceptional service to our clients and driving growth and success for our organization.
Our Employee Development Department operates through the Synergies Learning Center, a training and development facility designed to equip our employees with the necessary tools and resources for success. Through this center, our department offers a range of training programs and workshops tailored to the specific needs and requirements of our employees.
Quality Assurance Department is dedicated to ensuring that our services adhere to the highest standards of quality and performance. We employ various tools and methodologies, including data analysis and customer feedback, to continuously monitor and improve our operations. Our experts collaborate closely with the Operations team to identify areas for enhancement and implement solutions that drive efficiency and effectiveness.
Workforce Management Department ensures optimized productivity at the individual, team, and company-wide levels through a comprehensive approach encompassing workforce planning, forecasting, and scheduling. Our experts utilize data analysis and cutting-edge technology to continually assess and enhance our processes, ensuring alignment with our clients' needs and requirements. Leveraging our expertise and experience, we can deliver exceptional service to our clients while maintaining high levels of customer satisfaction.
Our Finance Department is dedicated to supporting our operations while maintaining cost consciousness. We provide the tools and resources necessary to keep our employees motivated and engaged with the company, all while ensuring timely and accurate communication with our customers. Additionally, through the Synergies Cares Foundation, we are proud to give back to the communities around us through our social responsibility program.
Our Marketing Department is always prepared to deploy agile campaigns to support our operations in finding the best talent for open positions. We understand that attracting and retaining top talent is essential to the success of our business, and our team works tirelessly to promote our brand and attract the best candidates to our organization
We are committed to integrating our talent into our corporate culture, maximizing their potential, and retaining them for the long term. We celebrate teamwork and promote a happy and productive work environment that allows our employees to thrive. Our Human Talent Management team is dedicated to ensuring that our employees are supported, motivated, and engaged, and that their contributions to our organization are recognized and valued.
IT Department is staffed by a group of technical professionals, including software developers, who are constantly studying new products and services that enable us to craft the most beneficial solutions based on our customers' needs and budgets. This team is responsible for solving outsourcing challenges and incorporating the latest technology to make a difference. They work closely with our other specialized departments.
Innovation
Technology
Technology is our primary focus.
To ensure seamless service delivery to our clients, we have implemented a comprehensive Business Continuity Plan to minimize risks, including redundant systems and services, threat intelligence (TI) and other measures to avoid incidents and minimize recovery time in the event of any unforeseen incidents. Being proactive and risk aware, we anticipate and mitigate functional failures and threats that could affect our operations.
Synergies has implemented and has been certified in Information Security Management and Quality Management Systems under the international standards ISO 27001 and ISO 9001 since 2010. The Information Security Management System focuses on ensuring the confidentiality, integrity, and availability of client information through the implementation of policies, procedures and controls that mitigate risks associated with information security, while the Quality Management System has the main objective to ensure that we consistently meet or exceed our client’s requirements.
