Job description:

• Responsible for supporting our clients, assisting with any inquires, questions or clarifications needed.
• Accountable for providing day to day support in addressing all orders and for following process standard operating procedures.

Responsibilities:  

• Follow up on client reports, tracking daily activities, monitor emails support account, document data between designated systems.
• Inbound and outbound calls to contact clients.
• Identifying, looking and solving any issue the client may have.
• Following up on all client orders if they are not solved immediately.
• Any other task the supervisor designates.
• Ensure KPI’s are being met for each order.

Job Requirements:

• English (verbal and written)
• Effective communicational skills
• Schedule availability
• Customer service skills
• Being able to type 25 words p/m minimum
• Knowledge using MS Office is a plus

Education:

• High School Diploma