Your trusted nearshore outsourcing partner
Our mission is to provide innovative outsourcing services
Our services
Testimonials
Metrics
We track and optimize each metric to ensure your success
Transactions per year
Customer Satisfaction 2024
Average Speed of Answer
Average
Service Level Agreement (SLA)
Attrition Rate
2022/2023/2024
Industries
Learn how Outsourcing can help your business today.
Why Synergies
is the best choice for your BPO needs?
- We ensure unmatched quality and performance, delivering services that protect and elevate your company’s reputation.
- Reduce labor costs, eliminate overhead expenses, and gain financial flexibility.
- Dedicated Operations Managers for each client.
- PCI & HIPAA Compliance.
- ISO 27001 and ISO 9001 Certifications.
- Established and rehearsed Business Continuity Plan.
- Recognized as one of the Best Places to Work by Mercado Media Network.
- Cultural affinity with the U.S. facilitates the blending of business processes.
- Convenient location (1.5Hrs from Miami, 3Hrs from New York, 8 Hrs from Europe).
- Quick and Secure Hiring Process.
- Professional and stable bilingual staff with well-defined labor regulations.
- Stable Democracy and fastest growing economy in the region.
- Locations in Santiago and La Romana provide redundancy.
- All-inclusive billing with no upfront payment.
Our commitment to delivering exceptional solutions
Client Comfort
Client satisfaction, is a top priority. We are constantly searching for new and innovative ways to create unparalleled business value for our clients.
Technology
We understand that each of our customers has unique technological requirements.
Experience
We have been delivering successful solutions to our clients since our establishment in 2006.
Excellence Innovation
Excellence and innovation are at the core of our business philosophy.
Compliance is a must!
Learn how our commitment to compliance and security standards elevates us, guaranteeing your data is safeguarded with the utmost integrity.
We are proud to be the first Contact Centers in the Caribbean awarded both ISO 9001 and ISO 27001 certifications. This dual recognition underscores our unwavering commitment to leading-edge quality management and information security practices. Our goal? To ensure unparalleled service and trust.
Securing consumer credit card information is crucial. Our rigorous adherence to the Payment Card Industry Data Security Standard (PCI DSS) exemplifies our dedication to protecting sensitive data against security threats. Trust us to keep your financial data safe.
Health information is sensitive, and we treat it with the utmost respect. By enhancing our Information Security Management System (ISMS) to align with HIPAA regulations, we guarantee the highest standards of confidentiality and security in managing our clients’ health information.
In a world where data privacy is extremely important, we rigorously comply with the General Data Protection Regulation (GDPR), the EU's stringent privacy and security law. Our adherence ensures that personal data is managed with the highest degree of security and respect, setting a benchmark for privacy standards.
Beyond meeting compliance requirements, we are committed to continuous improvement. Our ISMS is regularly monitored and updated to adapt to the evolving landscape of information security.
Moreover, we empower our employees through ongoing training in best data and security practices. At our contact center, safeguarding personal data is integral to our operations and ethos.
Advantages of Synergies in
Dominican Republic
- PCI & HIPAA Compliance.
- ISO 27001 and ISO 9001 certified.
- State-of-the-art telecommunications.
- Simple invoicing with no hidden costs.
- Stable Democracy and fastest growing economy in the region.
- Professional and stable bilingual staff with well defined labor regulations.
- Convenient location (1.5Hrs Miami, 3Hrs New York, 8Hrs Europe).
- Cultural affinity with the U.S. facilitates the blending of business processes.
- Personalized development for our employees (Synergies Learning Center).
Our
Social Responsibility
Program
At our core, our dedication lies in initiatives that enrich our society. Embedded within our philosophy is our Social Responsibility Program, an indispensable component of who we are. We firmly support the principle that Synergies has dual obligations: not only to provide exceptional services to our customers but also to make a tangible and positive impact in the communities around us.
In 2012, we created the Synergies Cares Foundation, a non-profit entity committed to leading a range of social responsibility programs, essentially in Education.
