Powering seamless
Operations
Efficiency Innovation Excellence
Powering seamless
Operations
Our employees are dedicated to delivering the best results through our Outsourcing Business Solutions.
From our Account Executives, who maintain constant communication with our customers, to our Supervisors and Team Leaders who oversee workforce interaction, performance measurements, coaching, and the implementation of company updates, all our team members are committed to one goal: ensuring your satisfaction with our services. We value and appreciate each member of our team and provide initial and ongoing training through our Synergies Learning Center to reinforce their commitment to this goal.
Fostering a Customer Centric Culture
We believe that customer satisfaction is the foundation of our success. We work hard to maintain a culture that puts the needs and requirements of our clients at the forefront of everything we do. This includes providing ongoing training and support to our employees, encouraging open communication and feedback, and recognizing and rewarding exceptional service.
Providing Clear Expectations
We provide clear expectations and guidelines for performance. We set high standards for quality and efficiency and provide regular feedback and coaching to help our employees meet and exceed these expectations. Our employees are encouraged to embrace a sense of ownership in their work, taking personal responsibility for their performance and taking the initiative to find solutions and improve processes where needed.
Measuring and Monitoring Performance
We use a range of performance metrics and monitoring tools to track their progress and identify areas for improvement. This includes regular quality assurance checks, customer satisfaction surveys, and other feedback mechanisms that allow us to gauge our performance and identify opportunities for improvement.
Empowering and Engaging Employees
We empower our people to take ownership of their work and to make decisions that support our clients’ needs and requirements. We also provide opportunities for professional development and growth, including ongoing training and support, mentoring and coaching programs, and other initiatives that help our employees build their skills and advance their careers.
Recognizing and Rewarding Exceptional Service
To ensure that our employees are committed to the goal of customer satisfaction, we recognize and reward exceptional service through a range of incentives and recognition programs. Creating a culture of recognition and appreciation, we can motivate and engage our employees, driving higher levels of customer satisfaction and success.
Specialized Departments
Synergies has several specialized departments that operate under its quality Management System and are dedicated to achieving one common goal: Customer Satisfaction.
Supporting Departments
Synergies also has a range of supporting departments that play a vital role in the success of our business, provide various services that are essential to our operations.
Innovation
Technology
Technology is our primary focus.
To ensure seamless service delivery to our clients, we have implemented a comprehensive Business Continuity Plan to minimize risks, including redundant systems and services, threat intelligence (TI) and other measures to avoid incidents and minimize recovery time in the event of any unforeseen incidents. Being proactive and risk aware, we anticipate and mitigate functional failures and threats that could affect our operations.
Synergies has implemented and has been certified in Information Security Management and Quality Management Systems under the international standards ISO 27001 and ISO 9001 since 2010. The Information Security Management System focuses on ensuring the confidentiality, integrity, and availability of client information through the implementation of policies, procedures and controls that mitigate risks associated with information security, while the Quality Management System has the main objective to ensure that we consistently meet or exceed our client’s requirements.
