Software Reliability Engineer

Synergies La Romana, Synergies Santiago, Synergies Santo Domingo
Posted 6 months ago

Essential Functions:

  • Efficiently handle live production incidents, debug/troubleshoot application and infrastructure issues, follow and implement SRE best practices.
  • Monitor application performance, take steps to improve overall application performance and stability, and follow through with implementation.
  • Understand application code, deep dive, and conduct root cause analysis of application problems to prevent future occurrence.
  • Collaborate with development and operations team to ensure availability and reliability of the application and infrastructure.
  • Serve as an escalation point for other Systems Administrators, Engineers, and other technology teams in the resolution of server and system problems.
  • Fine tune existing tools develop new custom internal tools for application monitoring and automate.
  • Maintain effective knowledge base and runbooks to bring faster resolution to production issues.
  • Provide weekend on-call rotation for production support.
  • Communicate with stakeholders using strong written and verbal communication.
  • Constantly update personal technical and business knowledge and skills and mentor others to increase the knowledge and skills of the team.
  • Provide stellar organizational support, customer support, and self-manage project initiatives.

Technical Skills:

  • Bachelor’s degree in computer science or equivalent combination of education and experience.
  • 9+ years of hands-on experience in application and technical support role in live production environment following Development, DevOps, and SRE best practices.
  • Experience developing and supporting web-based applications, webservices, and database driven applications using Microsoft Technologies C#, .Net 4.5, Azure DevOps, & SQL Server 2016.
  • Deep experience in monitoring and analyzing infrastructure performance using standard performance monitoring tools – Perfmon, PerfView, ProcDump, DebugDiag, etc.
  • Extensive experience with configuring and monitoring via tools such as ELK, Splunk, AppDynamics, Microsoft SCOM, Windows Processes, JavaScript Framework, etc.
  • Experience working with AWS Cloud Technologies and migrating applications to AWS Cloud using Terraform scripts and following best in class DevOps CI/CD processes.
  • Experience with automation using PowerShell, Python scripting or similar technologies.
  • Experience in API management tools like Mulesoft, Mashery, Akana, etc.

Job Features

Job CategoryFull Time

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